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How to Fix Xbox 360 Disc Not Supported

June 28, 2022

Have you tried to play an Xbox / Xbox 360 game using your Xbox One but the games are not working? We understand that this is really annoying, and for this reason we want to show you how to fix xbox 360 drive not compatible with my xbox one.

The most common reasons why you can’t play an Xbox / Xbox 360 game is that your game might not be compatible because it’s an older version of the console, the core Xbox servers might be down, a firmware bug, or you have corrupt operating system files.

We will discuss all the possible solutions in detail, so that you can enjoy the fantastic backwards compatibility feature that Microsoft offers.

Xbox 360 Disc Not Compatible
Index of contents

  1. Xbox 360 Disc Not Compatible. Causes and Solutions
    1. 1. Disk gets stuck in the disk drive
    2. 2. The disc makes a strange noise when loading
    3. 3. The disc does not play at all
    4. 4. Error 0x800708ca the game does not start
    5. 5. Some Xbox 360 games won’t start
  2. Why Xbox One Support Is Not Working
  3. Reasons Why Xbox One Compatibility Not Working
    1. Check the Status of Xbox Live Servers
    2. Perform an Xbox power cycle
    3. Perform an Xbox soft reset
  4. How Does Backward Compatibility Work?
  5. Why can’t I run backward compatible games on my Xbox One?
  6. To end

Xbox 360 Disc Not Compatible. Causes and Solutions

Here are the issues you may encounter when you want to run an Xbox 360 game on a newer console, like the Xbox One or Series X.

1. Disk gets stuck in the disk drive

Some of the first units of xbox series x have a problem with the disk drive. The most worrisome of these problems is the disc getting stuck in the middle of the drive, sometimes accompanied by loud clicking or grinding noises.

It doesn’t just happen with Xbox 360 discs, it actually happens with any disc. The problem here is with the drive itself, not the disks. For this reason, we recommend that you contact Microsoft for a repair or replacement.

Fortunately, the problem does not seem too complex. Some Xbox Series X users had the same issue, attributing it to the dust cover that protects the drive.

Users report that a small amount of palm force is usually enough to loosen the cover and allow the drive to slide in.

We recommend that if you choose this method, you do not apply too much force. We do not recommend forcing a disk into your console. If you mess something up with the disc drive, it will almost certainly void your warranty and can also leave you with a damaged game disc.

2. The disc makes a strange noise when loading

Stuck discs is the main problem experienced by Xbox Series X owners, but some also report a strange clicking sound on the console after inserting a disc or when installing a video game.

If the click is coming from your drive, the solution is simple. Some discs may produce a clicking sound from the disc drive when loaded. A good way to test if your disc is the problem is to insert it into another Xbox console and see if the problem persists.

If not, there is a problem with your drive. Contact Microsoft to arrange a repair or replacement.

3. The disc does not play at all

Some early Xbox Series X drives don’t recognize discs at all. Note that this issue applies to all discs you insert, regardless of whether they are Xbox 360 games, Xbox One games, Blu-ray discs, or DVD discs.

If you’re having trouble with a particular drive, we recommend cleaning the drive with a damp microfiber cloth, letting it dry, and then trying it on a different Xbox console.

If your console doesn’t recognize a disc when you insert it, or tells you to insert a disc when it already has one, there are two possible problems. Either there’s a problem with power mode, which Microsoft says affects a small number of consoles, or there’s a problem with your disc drive.

Fortunately, you can solve the power problem yourself. You need to change the power mode and perform a hard reset, which you can do by following these steps:

  • press the xbox button in your command
  • Choose “Setting”, the gear icon.
  • Then select “Profile and system”.
  • After, “Setting”.
  • Then select “General”.
  • And finally go to “Power and startup mode”.
  • In “power mode“, Choose “Energy saving”.
  • hold down the xbox button on your console for 10 seconds until it turns off completely.
  • turn on your xbox series x and try again with the disk.

If that doesn’t solve the problem, there is a problem with the disk drive. Contact Microsoft to arrange a repair or replacement.

You may also like 10 Best Xbox 360 Emulators For Windows PC

4. Error 0x800708ca the game does not start

When starting certain games on a xbox series xthis error may appear: “Something went wrong. 0x800708ca”. This error appears when trying to launch certain Xbox 360 or Xbox One games that have been updated to the Series X version.

After updating to the Series X patch, you may encounter this error when launching games with Series X patches.

Like many teething problems with xbox series xMicrosoft plans to address this bug in a future console update. For now, Microsoft recommends resetting your console after updating your games to Series X versions.

To reset your console, perform the following steps:

  • press the xbox button to open the guide.
  • Choose “Setting”, the gear icon.
  • Then go to “System”.
  • There, select “console information”.
  • And then select “reset console”.
  • Choose “Reset and Keep my games and apps”.

Also, you can try uninstalling and reinstalling the game that is causing problems.

5. Some Xbox 360 games won’t start

Certain Xbox 360 games will not launch or immediately return players to the home screen after launch. Please note that this problem and its solution are exclusive to Xbox 360 games.

There is no set reason for this problem, but it usually appears with games of Xbox 360 installed on an external hard drive that was used in an Xbox One.

To resolve this, you’ll need to clear your Xbox 360 local storage. Make sure you have an Xbox Live account and that your save files have been backed up before performing the reset.

Once you have saved your save data, follow these steps:

  • Open the menu of “Setting”.
  • Then go to “System”.
  • Then go to “Storage”.
  • Choose “Clear Xbox 360 local storage”.

Why Xbox One Support Is Not Working

Your backwards compatibility used to work and now it says your account doesn’t have Xbox Live even when you have it. Don’t worry, this is common, you just have to make sure you follow the steps below:

  • Go to “download profile” on the profile selection screen.
  • Enter all the necessary information and then a progress bar will appear.
  • You will now be able to connect and play your Xbox 360 games.

If this doesn’t work, do the following:

  • Go to “Setting”.
  • Then select “System”.
  • Under “System”, select “Storage”.
  • Now select “Clear Xbox 360 local storage”.
  • Everything should be fixed and you can play your backwards compatibility games with no problem.

Reasons Why Xbox One Compatibility Not Working

Before doing anything else to stop the error code 0x8082000c you’re getting, you need to make sure your game is backwards compatible.

Remember, not all games or even game editions are backward compatible. Microsoft makes available to Xbox users a page where you can see the compatibility of games with respect to consoles. If you want to visit the page, go here: Xbox.

Even more complicated, it may be that your game is backward compatible, but not the specific version of your game. For example, you may have Fallout 3which is backward compatible, but editing the “Fallout 3 Game of the Year” it is not.

This also applies to deluxe or special editions, so you have to be very careful. Now, if you are sure that your game version is backwards compatible, skip to the next section.

Check the Status of Xbox Live Servers

Now a temporary problem with the Xbox Live servers could cause your problem 0x8082000c. If the Xbox Live servers have been put into maintenance, your Xbox One console will not be able to verify your game’s backwards compatibility.

You can see the status of the servers Xbox Livevisiting the following page: https://support.xbox.com/es-ES/xbox-live-status. Here you can see if any of the main services are down.

If the mark under the games of “Xbox 360” is red, it means the live servers are having issues, so the only option is to wait until Microsoft engineers have resolved the issue.

Simply check the link above regularly to see if any progress has been made.

If you find that everything is fine, it is clear that the problem is not widespread and something local prevents you from enjoying backwards compatibility, so you should continue with the following steps.

Perform an Xbox power cycle

If the servers Xbox Live they work fine, maybe you get the error 0x8082000c due to a local firmware bug. Power cycling should resolve the issue as it will reset your local firmware.

Many users of Xbox Live have reported that compatibility games that could not be played, can be played after doing a power cycle. So follow the instructions on how to power cycle your Xbox One.

Power cycling is completely restarting your Xbox One, this is the first thing you should do whenever you have hardware or software issues with the Xbox or controller.

Now the power cycle is just a soft reset, so all your saved files and games will be completely safe, so don’t worry.

  • turn on your console Xbox One.
  • Hold down the “xbox button” on the front of your Xbox One console for about 10 seconds to turn it off.
  • Then press the “xbox button” on the console again to turn it back on.
  • Please check your controller connection and see if the compatibility issue is fixed.

Perform an Xbox soft reset

Now, if everything mentioned above has not worked, then you are likely encountering the error due to a firmware glitch. A soft reset is one way to resolve this issue.

This method will restore all the files on your Xbox One, but you will still keep important things like game files, save data, and Xbox user preferences.

Follow the steps below on how to perform a soft reset for your console Xbox One.

  • turn on your console Xbox One.
  • Go to “System”.
  • Then enter “Setting”.
  • Now select “System”.
  • Here, go to “console information”.
  • Click on “reset console” and navigate to reset and keep the option of “my games and apps”.
  • A process will start and your Xbox console will automatically restart.
  • After the system reboot is complete, insert the game that caused the error 0x8082000 and hopefully the game is now playable.

How Does Backward Compatibility Work?

Over the years, we’ve only picked up a few tidbits about the process, essentially that the original Xbox 360 PowerPC executables were reverse engineered in between and then recompiled to x86.

There’s also been talk of some level of hardware compatibility built into the Xbox One processor to make the job easier, but beyond that, technical details of the process are scant, so far.

You basically have an Xbox 360 GPU that’s been compiled to x86, and it runs the entire 360″ OS stack. Microsoft takes each game, recompiles it to make it work, but basically keeps running it on 360, and the team goes through the game with multiple passes.

In the first pass, the team collects GPU shaders and the “Clarifications”. This is more of a CPU requirement than a GPU one. Clarifications indicate what instructions were written to the hardware, function entry points, and so on.

It greatly helps the task that certain aspects of the Xbox 360 hardware design are built into the Xbox One processor, specifically, support for texture and audio formats. It is what makes this possible.

It’s not an easy task because, fundamentally, the Xbox 360’s PowerPC processor is a world apart from the Xbox One’s x86 base.

Floating-point calculations need to be scaled from 40-bit to 32-bit, with possible implications for things like collision detection, but Microsoft’s goal here is clear: to be able to host the game code on its virtualized Xbox 360 and have it run as as close as possible to the original hardware.

The ambition to adapt code designed for a three-core PowerPC CPU running at 3.2 GHz on low-power, low-frequency x86 cores is remarkable.

In theory, the six Xbox 360 hardware threads could be assigned to specific cores on Xbox One, but problems arose as the team took on more challenging games, so the Microsoft team opted to rewrite the process.

Fundamentally, Xbox 360 backward compatibility works on the principle of an emulation layer. There is some hardware assistance and, some secrecy in this.

Why can’t I run backward compatible games on my Xbox One?

the xbox one normally can’t play games Xbox 360 like the Xbox 360 could play original Xbox games. However, Microsoft created a fantastic emulator that tricks games into thinking the Xbox One is an Xbox 360 and makes games run better.

To end

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We believe that with this information, you have enough tools to solve your Xbox 360 drive compatibility issue on your Xbox One or Xbox Series X console.

Microsoft has invested a great deal of time, money, and labor in console backwards compatibilityand it would be a great disappointment if you couldn’t take advantage of it.

So get to work and solve the problem so that you can enjoy your old games.